Providing excellent customer service to those that have invested in your laundry detergent fundraiser is the first key to the success. It is vital that customers feel valued. There are many things that you can do to ensure that you are providing excellent customer service to the people that made your fundraiser what it is and those will eventually contribute by becoming a customer. In this article, we will review some basic tips to ensure that you provide excellent customer service as you move through your fundraiser.
The first step to providing excellent customer service is knowing the importance of the customer. If you do not realize just how important customers, or those with the potential to become a customer are, then, your fundraiser is sure to fail. You may be wondering why this is so. It is a relatively simple concept, actually. If there is no awareness for the customer, you will not value the relationship that you should have with them or attempt to develop with them.
The next step to providing excellent customer service is ensuring that you make the customers experience with your fundraiser an interesting and personalized one. You should understand simple things about your customers. Some of the things that you should know about your customers are what do they want from your products and what do they expect from your products. You should also ensure that you are able to access the customer’s records and their experiences with your event.
Above all, when dealing with a customer – either by phone or in person – that customer should have your complete attention and should be referred to by their name and/or title. This is a simple rule of consideration that goes a long way in the area of customer service. If a customer feels valued, they will contribute to the overall value of your laundry detergent fundraiser.
Another pointer in customer service is to understand that when a customer approaches you with an issue and are unhappy with the products that they are received; you should not take it personally. Be objective and sincere during these types of situations. You may not be able to solve the problem that your customer has immediately, but ensure that you can do everything you can to try to solve their problems.
If a customer comes to you with an issue and it is handled with respect and in a quick fashion, they will gain a lot of respect for the business. The word will spread that you take care of business and your business will grow from the overall situation. Be sure to do all that you can and maybe a little extra and seem pleased when you do it.
While there are numerous tips to ensure that a laundry detergent fundraiser provides excellent customer service, these tips are noted as just a few of the best. If you start to apply these tips, you are sure to see an increase in the success of your fundraiser and your customers’ satisfaction.